Full Terms & Conditions
We are delighted that you wish to use our direct online store. We have established
a number of terms and conditions that by using our shop, you agree to be legally
bound by. They are therefore important and so please take a few moments to read
them. If you do not agree with terms & conditions set out below please do not use
this online shop. We recommend that you periodically check these terms and conditions,
because we reserve the right to change them at any time and the terms and conditions
that are available on our Site at the time you are using it will be those that apply
during such use.
1. Our Details & Contacts
If you have any questions or would like to speak to a member of the sakes team,
our contact details are as follows:
Telephone: 0207 036 6317
Email: support@rfe-direct.co.uk
Support Site: http://support.rfe-direct.co.uk
2. Free Delivery
2.1 Most items are advertised with a "Free Delivery" icon. Please note this applies
to Mainland UK Only (Scotland, England, Wales). There can be a charge to Northern
Ireland, Scottish Highlands and the Islands (Isle of Wight, Isle of Man, Channel
Islands, Isle of Lewis, Orkney) and some other UK areas that are subject to a carriers
excess charge. Our free delivery service operates from Monday to Friday between
the hours of 8am and 6pm. Saturday deliveries may be available on certain products
and may be subject to an additional charge. To confirm if a delivery charge will
be applicable please email support@rfe-direct.co.uk or call our client services
team on 0207 036 6317. Please note if delivery access is restricted, please ensure
that you inform us prior to delivery to avoid delaying deliveries.
3. Signing for Goods
3.1 Some deliveries may require a signature at the point of delivery. On these occasions
please check the delivery carefully for signs of possible damage before you sign
to say that you have received them in good condition. On some occasions the outer
packaging on heavier items may become damaged during transit. In most cases this
will have no impact on the goods themselves and this means that the packaging will
have served its purpose in protecting your order. In the extremely unlikely event
that you receive a parcel which is obviously damaged beyond all levels of acceptability,
please refuse delivery and contact us via support@rfe-direct.co.uk or call our customer
service team on 0207 036 6317 stating the reason for refusal. We will then resolve
the problem in the best and quickest means possible. Fortunately this happens very
rarely.
4. Returns
By purchasing from this website you agree to our Returns and Exchange policy. For
full details of the Returns and Exchange policy, please Click Here
5. Complaints
5.1 On the very rare occasions that you wish to complain about any of our services,
we aim to deal with the complaint as effectively as possible. In the first instance,
your complaint should be e-mailed to our client services team at support@rfe-direct.co.uk
or sent by post to Client Services Manager, RFE Direct, Ground Floor, 42 Clipstone
Street, London W1W 5DE. Alternatively, please contact our client services team on
0207 036 6317 during working hours. We aim to acknowledge any complaints within
5 working days, and to conclude our investigations as soon as possible thereafter.
A likely timescale for resolution will be provided upon request, but this timescale
will be dependent upon the specific nature of the complaint.
6. Use of Website
6.1 You will be able to access the majority of this Website without having to register
any details with us. However, certain areas of this Website will only be accessible
only if you have registered.
7. Site Access
7.1 You are permitted to use our website for your own purposes and to print and
download material from this Website provided that you do not modify any content
without our consent. Material on this website must not be republished online or
offline without our permission.
7.2 The copyright and other intellectual property rights in all material on this
Website are owned by us or our licensors and must not be reproduced without our
prior consent.
7.3 No part of this Website may be reproduced without our prior written permission.
8. Site Availability
8.1 We do not guarantee that our Site or Content will always be available, nor do
we guarantee that we will provide an error free service. We may suspend our service
for operational reasons such as repair, maintenance or improvements, or otherwise
in emergencies and we may change or discontinue the availability of any Content,
goods or services at any time as we see fit.
9. User Conduct
9.1 With the exception of personally identifiable information, the use of which
is covered under our Privacy Policy, any material you send or post to this Website
shall be considered non-proprietary and not confidential. Unless you advise to the
contrary we will be free to copy, disclose, distribute, incorporate and otherwise
use such material for any and all purposes.
9.2 When using this website you shall not post or send to or from this Website any
material: a. for which you have not obtained all necessary consents; b. that is
discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred,
in breach of confidentiality or privacy, which may cause annoyance or inconvenience
to others, which encourages or constitutes conduct that would be deemed a criminal
offence, give rise to a civil liability, or otherwise is contrary to the law in
the United Kingdom; c. which is harmful in nature including, and without limitation,
computer viruses, Trojan horses, corrupted data, or other potentially harmful software
or data.
9.3 We will fully co-operate with any law enforcement authorities or court order
requiring us to disclose the identity or other details of any person posting material
to this website in breach of Paragraph 9.2.
10. Links to and from Other Websites
10.1 Any links to third party websites located on this Website are provided for
your convenience only. We have not reviewed each third party website and have no
responsibility for such third party websites or their content. We do not endorse
the third party websites or make representations about them or any material contained
in them. If you choose to access a third party website linked to from this Website,
it is at your own risk
10.2 If you would like to link to this Website, you may only do so on the basis
that you link to, but do not replicate, any page on this Website, and subject to
the following conditions (a) you do not in any way imply that we are endorsing any
services or products unless this has been specifically agreed with us; (b) you do
not misrepresent your relationship with us or present any false information about
us; (c) you do not link from a website that is not owned by you; and (d) your website
does not contain content that is offensive, controversial, infringes any intellectual
property rights or other rights of any other person or does not comply in any way
with the law in the United Kingdom.
10.3 If you choose to link to our website in breach of Paragraph 10.2 you shall
fully indemnify us for any loss or damage suffered as a result of your actions.
11. Disclaimer
11.1 We take all reasonable steps to ensure that the information on this Website
is correct. However, we do not guarantee the correctness or completeness of material
on this Website. We may make changes to the material on this Website at any time
and without notice. The material on this Website may be out of date, or on rare
occasions incorrect and we make no commitment to ensure that such material is correct
or up to date.
11.2 The material at this Website is provided without any conditions or warranties
of any kind. To the maximum extent permitted by law, we provide access and use of
this website on the basis that we exclude all representations, warranties and conditions
which but for these Terms may have effect in relation to this Website.
12. Exclusion of Liability
12.1 Neither we nor any other party (whether or not involved in producing, maintaining
or delivering this Website), shall be liable or responsible for any kind of loss
or damage that may result to you or a third party as a result of your or their use
of our website. This exclusion shall include servicing or repair costs and, without
limitation, any other direct, indirect or consequential loss, and whether in tort
or contract or otherwise in connection with this Website.
12.2 Nothing in these Terms shall exclude or limit liability for (i) death or personal
injury caused by negligence (as defined by the Unfair Contract Terms Act 1977);
(ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability
which cannot be excluded or limited under the law of the United Kingdom.
13. Governing Jurisdiction
13.1 This Legal Notice shall be governed by and construed in accordance with English
law. Any dispute(s) arising in connection with this Legal Notice are subject to
the exclusive jurisdiction of England and Wales.